At this time, we are unable to accept returns or exchanges. If you received a damaged item or something other than what you ordered, please let us know.

If you do not receive your order after 2 weeks, receive a damaged item, or receive an item other than what you ordered, please send a ticket to our team via the Support Center. After sending a ticket through the link above, a team member will follow up with you directly through the Teacher Portal.

Please note that orders can not be returned, exchanged, or modified.

Please note that at this time, we are only able to ship orders to the United States and Canada, unless otherwise noted in the product title.

In order to provide the fastest shipping time, we begin the fulfillment process right away and are therefore unable to modify orders or shipping addresses after an order is placed.

Typically, orders are shipped within three days of being placed, although this varies by season. During the holiday season, we anticipate a high volume of orders and it will take longer than usual to ship your items. Please note we do not ship on weekends or on major US holidays, including: Christmas Day, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving.

For US shipping, please allow 7 business days for your order to arrive. This depends on the distance the package has to travel while in transit. Shipping to Canada may take up to 14 business days. During the holiday season, however, we anticipate longer delivery times. 

All domestic orders are eligible for free standard shipping. Shipping to Canada costs $12.

Please check your email for the subject line “A shipment from order # is on the way” for updated tracking information. This may take up to 48 hours to populate from the time of shipment.

Please ensure the name and address entered in the “Billing Information” field match your credit card statement. Also, confirm that the credit card number, expiration date and card verification number are correct. If you are still having trouble, please contact your issuing bank or financial institution to verify your information, and make sure there are no holds placed on your account.

We plan to add new items (think special edition dinos and more!) and restock items that sell out to the best of our ability. We will provide updates with the most accurate information when available. Thank you in advance for your patience!

All items for sale on the official VIPKid store are for monetary purchase only. Items that can be redeemed for tokens are on the Token Center in your Teacher Portal.

As of May 1, 2021, we moved our store back to thevipkidstore.com. Having our own store allows us to offer a greater variety of products at affordable prices. Our Amazon store will remain open with limited inventory available for purchase.

Yes. Your code will work on thevipkidstore.com and amazon.com/vipkid.

After adding the products you want to your cart, click "Check Out". Then, you will see a field to enter your discount code.

Accounts are optional. Please note that your VIPKid Official Store account will be separate from your VIPKid teaching account.