Do you do returns or exchanges?
A: At this time, we currently do not offer returns or exchanges.
Can I place an order over the phone or via email?
A: We are not set up to take orders over the phone or email at this time. You can place an order by visiting the storefront, viewing products, adding items to your cart and clicking Checkout to begin the ordering process.
Can I modify my order once it has been placed?
A: In order to maintain the fastest possible delivery for you order, we cannot change or cancel your order once it has been submitted. Please be check all information very carefully before submitting your order.
Can I change the shipping address once my order has been placed?
A: Not at this time. We work with a third-party vendor to process your order and any modifications to orders are very difficult to ensure.
When will my order ship out?
A: Typically, orders are shipped within 3 days of being placed, although this varies by season. During the holiday season, we are anticipating a high volume of orders and it will take longer than usual to ship your items. Please note we do not ship on weekends or on major US holidays, including: Christmas Day, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving.
How quickly are orders delivered after they are shipped?
A: Please allow 2-4 weeks for your order to arrive. This depends on the distance the package has to travel in transit. On average, an order shipped within the continental US can be delivered within 3- 7 business days. During the holiday season, however, we anticipate longer delivery times. At this time, we only offer flat rate shipping with no expedited options available.
Can I get my package delivered on the weekend?
A: We do not currently offer home delivery options on weekends.
Do you ship international?
A: We are equipped to ship to any country that is not currently under embargo, although time in transit will be longer.
How much do the different shipping methods cost?
A: All orders will incur a $5 flat-rate shipping fee for standard shipping, including international orders. There is no expedited shipping available.
Can I track my order?
A: Yes, please see your Order Confirmation email for details on the status of your order.
My credit card is not working, what should I do?
A: Please ensure the name and address entered in the “Billing Information” field match your credit card statement. Also, confirm that the credit card number, expiration date and card verification number are correct. If you are still having trouble, please contact your issuing bank or financial institution to verify your information, and make sure there are no holds placed on your account.
What happens if I order something out of stock?
A: The VIPKid team will do our best to prevent this from happening. In the event that your order contains an out of stock item, we reserve the right to cancel either the out-of-stock item(s) or your entire order and refund the unavailable items to your credit card. VIPKid will reach out via email to let you know about any out of stock items.
How often do you restock items or add new items?
A: We plan to add new items (think special edition dinos and more!) and re-stock items that sell out to the best of our ability. We will provide updates with the most accurate information when available. Thank you in advance for your patience!
What do I do if the item I received is defective or damaged?
A: We’re sorry to hear that your item was sent defective or damaged. In order to investigate the potential for the refund, please email the team at email@example.com with the following information:
From here we’ll be in touch with next steps
I do not see the answer to my question. How can I get in touch with you?
A: If you’re looking for additional support, please contact the team by email firstname.lastname@example.org and a member of our team will follow up as soon as possible